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VISSION & MISSION

Vision
To curve a niche as the region's most reliable firm in Providing IT and Research
Services.
Mission
Promote innovation and growth in both individuals and companies through quality
service in IT and Research through experienced, skilled and highly driven personnel.
Our Values
*Customer Satisfaction
*Upholding business integrity
*Commitment to delivering quality and excellence
Our Strengths

CODES & PRINCIPLES

Toshiba Max ltd. strictly adheres to ICC/ESOMAR (European Social and Market Research Association) and WAPOR (World Association of polling and opinion research) code on Market and Social Research. We have zero tolerance on matters that may compromise the integrity of the final output. Below are our protocols and codes of ethics.

We strive for honesty in all scientific communications. We honestly report data, results, methods and procedures, and publication status. We do not fabricate, falsify, or misrepresent data. We do not deceive colleagues, granting agencies, or the public.

We strive to avoid bias in experimental design, data analysis, data interpretation, peer review, personnel decisions, grant writing, expert testimony, and other aspects of research where objectivity is expected or required. We shun or minimize bias or self-deception. Disclose personal or financial interests that may affect research.

We Keep our promises and agreements; act with sincerity; strive for consistency of thought and action.

We avoid careless errors and negligence; we carefully and critically examine our work and the work of our peers. We keep good records of research activities, such as data collection, research design, and correspondence with agencies or journals.

We share data, results, ideas, tools, resources. We are open to criticism and new ideas.

We honor patents, copyrights, and other forms of intellectual property. We do not use unpublished data, methods, or results without permission.

We protect confidential communications, such as papers or grants submitted for publication, personnel records, trade or data.

We publish in order to advance research and scholarship, not to advance just our own career. We avoid wasteful and duplicative publication.

We strive to promote social good and prevent or mitigate social harms through research, public education, and advocacy.

We avoid discrimination against colleagues or students on the basis of sex, race, ethnicity, or other factors that are not related to their scientific competence and integrity.

We maintain and improve our professional competence and expertise through lifelong education and learning; we take steps to promote competence in science as a whole.

We know and obey relevant laws and institutional and governmental policies.

When conducting research on human subjects minimize harms and risks and maximize benefits; respect human dignity, privacy, and autonomy;

CUSTOMER SERVICE POLICY

  • Toshiba Max Ltd. regards every person who contacts them, for any reason whatsoever, to be a valued customer.
  • Toshiba Max Ltd. is committed to providing the best customer service possible and will endeavor to process each enquiry as quickly as possible.
  • Toshiba Max Ltd. is committed to providing our customers with high quality service which meets their reasonable expectations.
  • Toshiba Max Ltd. recognizes that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.
  • Toshiba Max Ltd. recognizes that by providing high quality customer service we are helping to service our customers in the best way possible.
  • We listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will really find out and listen to the facts.
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Contact Us Via The Details Below.

Address

Salama House, 4th Floor
Wabera Street
P.O BOX 23827-00100
Nairobi, Kenya 



Contacts

Email: info@toshibamax.com
Phone: +254(020) 2215205
Fax: +254(020)2215205